Provincial Government of Bataan – Citizen’s Charter 2024

The Bataan Province Citizen’s Charter

The Bataan Province Citizen ’s Charter is a tool developed by the Provincial Government to promote integrity, accountability, proper management of public affairs and public property as well as establish effective practices aimed at the prevention of graft and corruption in government in compliance with R.A 11032 otherwise known as “Ease of Doing Business and efficient Government Service Delivery Act of 2018 and its implementing Rules and Regulations.

A citizen’s charter is very significant for the province because it is a clear expression of what services each department provides, the step -by-step procedure for availing each service, the time incurred as well as the fees necessary and the staff responsible for the service.

This information are complemented by a list of requirements a clientele must comply to facilitate service delivery, as well as the location map of the department or office handling the service. Further, it provides a mechanism for complaints and feedback on the quality of service rendered. Designed for posting at conspicuous places the list of frontline services will enable the public check their expectations vis -à-vis service provided to them.